Loclly is a Buckhead-based local business built on a foundation of superior customer service and trust. We take customer service very seriously and regret anytime customer concerns are not 100% resolved in a timely manner.
Though our 150,000+ Atlanta members consistently give us feedback that we are #1 in customer service in the local e-commerce industry, and our internal metrics say there is a 98% resolved rate within an average time of 64 minutes, there are times when we do not meet even our own standards.
For this reason, Loclly has recently enhanced our customer service system and technology in order to continue to exceed every expectation within 2 business days of customers bringing any matter to our attention.
We understand our customers have a choice when it comes to shopping online. Rest assured, Loclly's members will continue to find unbeatable deals from the top local businesses and receive first class service when and where they need it.
Please feel free to contact me with any questions or for additional information about Loclly.
Monday, June 17 2013 8:03 AM EDT2013-06-17 12:03:25 GMT
We all get excited about leaving town and going on vacation, so we tend to tell everyone about it. But, a word of caution before spreading the good news.
We all get excited about leaving town and going on vacation, so we tend to tell everyone about it. But, a word of caution before spreading the good news.
Monday, June 17 2013 7:13 AM EDT2013-06-17 11:13:04 GMT
Pomegranate juice has been sold as a real 'cure-all' over the last couple of years. But in a decision made this month, the FTC has ordered at least one manufacturer to back off on its strong health claims.
Pomegranate juice has been sold as a real 'cure-all' over the last couple of years. But in a decision made this month, the Federal Trade Commission has ordered at least one manufacturer to back off some pretty strong health claims.
Friday, June 14 2013 8:56 AM EDT2013-06-14 12:56:09 GMT
Retailers got the go-ahead to pass along some extra charges to you, but not without some rules attached. You might not have noticed them just yet, but you should be on the lookout.
Retailers got the go-ahead to pass along some extra charges to you, but not without some rules attached. You might not have noticed them just yet, but you should be on the lookout.
Thursday, June 13 2013 3:29 PM EDT2013-06-13 19:29:22 GMT
A man once hailed as a military hero was arrested on Wednesday. Former Holly Springs Police Officer Shane Ladner is accused of tricking people into thinking that he received a Purple Heart for being wounded in battle.
A man once hailed as a military hero was arrested on Wednesday. Former Holly Springs Police Officer Shane Ladner is accused of tricking people into thinking that he received a Purple Heart for being wounded in battle.
Wednesday, June 12 2013 11:36 PM EDT2013-06-13 03:36:50 GMT
Tonight at 10, FOX 5 I-Team reporter Randy Travis shows how long it took a local sheriff to finally arrest a repeat horse abuser – even after state inspectors had spent years trying to stop the abuse!
Tonight at 10, FOX 5 I-Team reporter Randy Travis shows how long it took a local sheriff to finally arrest a repeat horse abuser – even after state inspectors had spent years trying to stop the abuse!
Wednesday, June 12 2013 9:07 AM EDT2013-06-12 13:07:42 GMT
You may have noticed – or, at least heard – that mortgage rates are starting to inch up again. The I-Team's Dana Fowle is here to help you understand what this change means for home buyers right now.
You may have noticed – or, at least heard – that mortgage rates are starting to inch up again. The I-Team's Dana Fowle is here to help you understand what this change means for home buyers right now.
Wednesday, June 12 2013 6:59 AM EDT2013-06-12 10:59:03 GMT
The Better Business Bureau always takes a look back at the previous year, and compiles its top 10 scams list.
The Better Business Bureau always takes a look back at the previous year, and compiles its top 10 scams list. According to the I-Team, the list are schemes that have been around as long as the BBB, 100 years. The only thing different is the technology.
