Sidney Johnson owns a minivan free and clear, but getting to that point was a bumpy ride. He says his loan company was telling him he was two to three months behind on his payments, and he contacted the FOX 5 Call for Action team in January for some much needed help.
When the case was resolved, even the resolution surprised the Call for Action team!
Johnson says the online only loan company insisted he'd been paying late for years, and the late fees were piling up!
"It was extremely helpful that he had every single receipt for every single payment that he had made since 2006," said Elizabeth McCutchen.
McCutchen is a new Call for Action representative. She went through Johnson's healthy stack of paperwork. The receipts showed that he didn't make late car payments even though the loan company said he paid late every month for years.
"I called the company, and it as very difficult to get hold of them because they were only on the Internet. They take customer complaints on the Internet, and it was hard to reach someone," said McCutchen.
She did get someone, but rather than negotiate with Call for Action, the loan company did the craziest thing -- they forgave the $5,900 loan.
"I own the car free and clear," said Johnson.
The loan company sent him his van title even though he still had quite a bit to pay on it. And strangely just like that, the case was closed. But without Call for Action, Johnson feels sure he would never even have had a phone conversation with the lender, much less this kind of luck.
"That's what we do here at Call for Action. We initiate dialogue between the consumer and the company to help resolve conflict," McCutchen said.
Friday, May 17 2013 6:31 PM EDT2013-05-17 22:31:42 GMT
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
Wednesday, May 15 2013 10:32 PM EDT2013-05-16 02:32:39 GMT
A local man says Atlanta Mayor Kasim Reed and Reed's ex-girlfriend got him fired from his city job. The man told the FOX 5 I-Team about the federal whistleblower lawsuit he's filed and why he wants the city to pay up.
A local man says Atlanta Mayor Kasim Reed and Reed's ex-girlfriend got him fired from his city job. The man told the FOX 5 I-Team about the federal whistleblower lawsuit he's filed and why he wants the city to pay up.
Wednesday, May 15 2013 6:39 AM EDT2013-05-15 10:39:34 GMT
Summer is a break for kids, but you still need to keep them busy. So you sign them up for camp, hoping to keep the kids entertained at a safe camp and all at an affordable price.
Summer is a break for kids, but you still need to keep them busy. So you sign them up for camp, hoping to keep the kids entertained at a safe camp and all at an affordable price.
Wednesday, May 15 2013 5:04 AM EDT2013-05-15 09:04:58 GMT
The amount of money many of us pay in taxes in a given year is often times larger than any purchase we'd make. Where does that really money go? Well, there is a way to find out.
The amount of money many of us pay in taxes in a given year is often times larger than any purchase we'd make. Where does that really money go? Well, there is a way to find out.
Monday, May 13 2013 10:41 PM EDT2013-05-14 02:41:06 GMT
Some $5 billion in Medicare money each year goes to pay for ambulance rides to a doctor. An industry insider claims a lot of those rides are a waste of your tax dollars.
Some $5 billion in Medicare money each year goes to pay for ambulance rides to a doctor. An industry insider claims a lot of those rides are a waste of your tax dollars.
Monday, May 13 2013 6:56 AM EDT2013-05-13 10:56:00 GMT
It's pretty normal these days when you're apartment hunting to be asked to pay an application fee. Those fees can be pretty steep, and can be at least $50 for every application.
It's pretty normal these days when you're apartment hunting to be asked to pay an application fee. Those fees can be pretty steep, and can be at least $50 for every application.
Monday, May 13 2013 6:48 AM EDT2013-05-13 10:48:33 GMT
We're always talking about the benefits of good credit when you make a big purchase. But, what if you don't have good credit and still need to buy a car?
We're always talking about the benefits of good credit when you make a big purchase. But, what if you don't have good credit and still need to buy a car?
Friday, May 10 2013 8:24 AM EDT2013-05-10 12:24:28 GMT
There is a businessman in metro Atlanta making quite a name for himself for computer repairs. But not for his great work, but rather for work that never gets done.
There is a businessman in metro Atlanta making quite a name for himself for computer repairs. But not for his great work, but rather for work that never gets done.
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