DDS continues to seek improvement in services

DDS continues to seek improvement in services

Posted: Updated:
ATLANTA -

Last year, the Department of Driver Services made big changes to what documents you need to apply for, or renew, a license. Now, you have to show proof of identity, two proofs of residency, and your social security number.

The first few months of the year are the busiest ones at driver services. After 9/11, new security measures are making the process safer, but a little more of a headache.

The last thing Anita Campbell wanted to do on her birthday was sit at the Department of Driver Services. But to renew her license, that's exactly what she needed to do and at first, she was missing a few things.

"I did have to come leave and come back because I had more documents that I needed," said Campbell.

After she had her paperwork, she says the process was pretty painless.

"I guess people anticipate spending at least two hours at a DMV in order to get any process done. But, I was only here for about 45 minutes," Campbell said.

"We are studying it, evaluating it all the time and we're listening to our customers concerns," said Susan Sports with the Department of Driver Services.

Last year, as a part of a federal homeland security initiative, Georgia began requiring more original documents and an in person visit to renew a license.

"It verifies identification to help prevent identity theft or fraud," said Sports.

"I don't see a problem with it. I can understand why all the necessary documents would be needed," said Campbell.

The agency says it's working. It has already serviced one million customers with the new system. Last month, officials from Kansas were in Georgia to see how everything was running and to see a location in action.

"It just makes a safer nation for us all share ideas, and our process -- what worked and what didn't work," Sports said.

At some offices, they've installed iPads and computers so you can print proof of residency, like a bill, if you forget one.

"We've identified that that's the largest group of customers that are making a return trip," said Sports.

"That's a good idea because it will eliminate the inconvenience of having to leave, get out of line," said Campbell.  "Within another eight years, I will have forgotten about this visit and it shouldn't be that bad the next time around."

Officials say they're still not 100 percent happy with where the wait times are, and they're still working on relieving congestion.  More documents are expected to be added to the website to help speed things up. They encourage you to check the wait times on their website, before you head to a location.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • RECIPES: Exploring Fig & Flower

    RECIPES: Exploring Fig & Flower

    Tuesday, July 22 2014 9:21 AM EDT2014-07-22 13:21:33 GMT
    Fig Flower Atlanta natives Blair Wagoner and Sara Lamond are excited to announce the opening of their new eco-beauty bar and natural skincare boutique in Virginia Highland called “Fig Flower.”
    Fig Flower Atlanta natives Blair Wagoner and Sara Lamond are excited to announce the opening of their new eco-beauty bar and natural skincare boutique in Virginia Highland called “Fig Flower.”
  • Lab demonstrates hurricane impact test

    Lab demonstrates hurricane impact test

    Tuesday, July 22 2014 8:50 AM EDT2014-07-22 12:50:24 GMT
    Just more than a month into the Atlanta Hurricane Season, we've already seen one storm make landfall in the United States. And right now, work is happening in North Georgia to keep people safe from the next storm.
    Just more than a month into the Atlanta Hurricane Season, we've already seen one storm make landfall in the United States. And right now, work is happening in North Georgia to keep people safe from the next storm.
  • Katie Beasley's storiesMore>>

  • Officers work to enforce new 'Slow Poke Law'

    Officers work to enforce new 'Slow Poke Law'

    Friday, July 11 2014 6:59 AM EDT2014-07-11 10:59:33 GMT
    The "slow poke law" went into effect on July 1st. Drivers in the far left lane of a 2-lane highway must now move over a lane, if a faster vehicle comes up behind them.
    The "slow poke law" went into effect on July 1st. Drivers in the far left lane of a 2-lane highway must now move over a lane, if a faster vehicle comes up behind them.
  • Pay 'N Go Peach Pass to be sold at local drug stores

    Pay 'N Go Peach Pass to be sold at local drug stores

    Tuesday, July 8 2014 7:50 AM EDT2014-07-08 11:50:16 GMT
    The starter kits are sold at area drug stores and can be a quick and easy way to start using the hot lanes.
    The starter kits are sold at area drug stores and can be a quick and easy way to start using the hot lanes.
  • Teens learn the rules of the road

    Teens learn the rules of the road

    Thursday, July 3 2014 8:01 AM EDT2014-07-03 12:01:52 GMT
    It's the busiest time of year for driving instructors in Atlanta. Thousands of teenagers are trading in their chemistry and biology books, and learning how to drive during their summer break.
    It's the busiest time of year for driving instructors in Atlanta. Thousands of teenagers are trading in their chemistry and biology books, and learning how to drive during their summer break.
Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices