Two computer shops leave many customers angry

Two computer shops leave many customers angry

Posted: Updated:
ATLANTA -

There is a businessman in metro Atlanta making quite a name for himself for computer repairs.  But not for his great work, but rather for work that never gets done.

Customers complained about money paid for work never done, tricky contracts and they made many calls 911.

"I have a computer.  The computer is still broke, and I can't use it," said Zaptronics customer Darian Williams.

Williams' ethernet connection was busted from a fall.  A contract shows she paid Zaptronics - a Stockbridge repair shop - to fix it. She paid up front which the contract required, and when she got her computer back no work had been done.

"I paid, like, $225; $70 worth of diagnostic fees, expedited charges and then $150 for parts. I guess they were coming from China," said Williams.

The incident reminded the I-Team of another memorable investigation.

Brian Hubbard was a manager of the now-shut down Clayton County repair shop called Mr. Fix It.  He obviously did not like the I-Team dropping by to ask questions.  At the time, the I-Team had uncovered more than 20 police reports about disagreements between this company and its customers. On that day in 2011, customers were in the parking lot waiting for police.

"I've been fed up with it and finally came out here to make a police report," said Mr. Fix it customer Lamar Simpson.
 
Simpson said he paid for three new laptops but never got them, or got his money back. Police later confirmed that Mr. Fix It was owned by Torry Perkins who also went by Herbert. He was rarely seen and when Mr. Fix It shut its doors, he just seemed to disappear.   

Fast forward two years to Zaptronics, a repair shop that offers the same services: cellphone, computer and game systems repairs. Along with this company comes another big stack of police reports.  In many of them, customers talk about gun-wearing employees refusing to either return their money or their property, sometimes both.  

"Police visited this plaza probably two to three times a week," said shopping plaza owner Chuck Teems. He says he rented space to Zaptronics, and a man named Torry Parker.

The similarities: one man, two troubled repair shops and both shut down, and many angry customers.

Teems says after being evicted, someone from Zaptronics tore up the space. Police say that customers need to sue to get their money back, but Perkins is gone again.

Simpson says he never got the new laptops he paid for, and has had Perkins arrested for theft by taking in Clayton County, but a court day has yet to be set. The I-Team has written and called the contact numbers for Zaptronics, but no one has gotten back to them.

  • I-Team Story ArchiveMore>>

  • FOX 5 I-Team Investigation

    State proposes action for home elevator safety

    State proposes action for home elevator safety

    Friday, July 25 2014 2:12 PM EDT2014-07-25 18:12:46 GMT

    The state is inching closer to closing a gap that should make residential elevators safer for children .It was the I-Team's stories about children nationwide being hurt that prompted the state to propose an emergency amendment to the state code.

    The state is inching closer to closing a gap that should make residential elevators safer for children .It was the I-Team's stories about children nationwide being hurt that prompted the state to propose an emergency amendment to the state code.

  • I-Team Investigation

    Former Douglas Co. D.A. office manager indicted

    Former Douglas Co. D.A. office manager indicted

    Friday, July 25 2014 12:30 PM EDT2014-07-25 16:30:44 GMT
    There are major new developments today in the state investigation of the Douglas County District Attorney's office. Tammy Agan, the former office manager, has been indicted on 58 counts of theft and making false statements.
    There are major new developments today in the state investigation of the Douglas County District Attorney's office. Tammy Agan, the former office manager, has been indicted on 58 counts of theft and making false statements.
  • Legal ethics expert: Crisis of Public Confidence

    Legal ethics expert: Crisis of Public Confidence

    Thursday, July 24 2014 10:43 PM EDT2014-07-25 02:43:53 GMT
    The Georgia State Professor of Law and Ethics says Georgia citizens are facing a crisis of public confidence due to the unfolding drama at the Georgia Government Transparency and Campaign Finance Commission.
    The Georgia State Professor of Law and Ethics says Georgia citizens are facing a crisis of public confidence due to the unfolding drama at the Georgia Government Transparency and Campaign Finance Commission.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices