City Council holds hearing on NYC 911 glitches

City Council holds hearing on NYC 911 glitches

Posted: Updated:

NEW YORK (AP) - Two New York City Council committees are holding a hearing on glitches to the city's emergency 911 system that at times have forced phone operators to resort to pen and paper.

No calls coming into the system have been affected, but operators sometimes have had to go back to the old way of doing things, sending runners with hand-written messages to dispatchers who then radio emergency responders.

The city is undergoing a $2 billion modernization of its 911 system, including using new technology and building a new backup call center. But the new dispatch computer system has gone down a few times, lasting from a couple of minutes to about an hour.

The council committees on public safety and on fire and criminal justice services plan to meet Monday afternoon.

Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices