Displaced vacationers, forced out of their rooms at the Summer Bay Resort because of a sinkhole, met with the owner and managers of the property today. Several spoke out saying their needs aren't being met.
Maggie Ghamry and several other guests told FOX 35 on Tuesday that it has been difficult getting answers thus far.
"We don't have much food, we don't have clothes," said Ghamry who is visiting with three toddlers and a friend.
She said the American Red Cross gave them money to buy one new outfit and some diapers, since the sinkhole disaster began on Sunday night.
"Had on the same bathing suit for two days," she said. "It's pretty frustrating. We're dealing with a massive loss. For me personally, we're in IT [information technology] and I brought a lot of my technology, our best clothes, shoes. It wasn't something small that we lost. We lost everything."
Summer Bay Resort Vice President Juan Barillas says they have given assistance to displaced vacationers, but admits it hasn't been easy contacting everyone.
"We have provided cash to people who couldn't get to their personal belongings and had credit cards there. We provided cash to get clothing and groceries," he said. "Some of the phone records that they left were inaccurate. So we're putting flyers around the resort."
Ghamry plans to return home on Saturday. She said, "It's disappointing, especially knowing that a place like this, it's their job to make sure everybody is at ease."
Barillas said the resort is doing everything possible to accommodate guests.
"There's a little bit of miscommunication going on. But if you can help us that way and direct the people to come to the meetings that we're having at the crown club inn that would be great."