Inside SEPTA's Lost & Found

Inside SEPTA's Lost & Found

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About 30 million cell phones are lost in the US every year and for the past two years; Philadelphia has topped the list of where they disappear the most.

If you left yours on a train, the subway, and the bus chances are you thought you'd never get it back. But as FOX 29's Chris O'Connell explains your odds could be better than you think.

In the hustle and bustle of transit life let's face it things get lost. You name it; chances are it's been found on SEPTA. Clothes, books, even power tools. So where does it all go?

If you ride the train. Chances are that stuff ends up at SEPTA's Lost and Found at Suburban Station and wait until you hear some of the stuff they find.

Garry Deans runs one of septa's lost and founds where up to a thousand items a month are found. Logged and tagged.

From the mundane to the strange., they've found just about everything.

"We find things we probably wouldn't want to share with anyone. Come on.. Toys... of some sort.You get the point," Deans said.

With the help of passengers and septa employees its estimated 90% of found items are returned to their owners and when items are returned it's usually the same reaction.

A frantic Kim Cook came to lost and found after losing her cell phone filled with family pictures.

Passenger service agents say they go to great lengths like tracking down phone numbers and emails of owners. Leonard McMullen says he's been to lost and found 3 times.

"Once I was traveling and I lost my monthly pass it was the first or second day of the month. I left it on the train and thought it was gone forever. I came to the office here and low and behold they were able to recover it, "McMullen said.

Most items are held for 30 days. After that, most of it like eyeglasses, clothes and books are donated to local charities. Oh, and remember Kim? A train engineer called her. She had her phone back by the end of the day.

"I didn't think the conductor would look out like that but he did," Cook said.

 

SEPTA says if you find something return it. If you lost something. Report it. Chances are it's not gone for good.

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