Customers Frustrated As Billing Problems Mount At The DWP

Customers Frustrated As Billing Problems Mount At The DWP

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The Department of Water and Power says it will take approximately 4 months to fix all of the billing problems.  In the meantime, it is extremely frustrating for customers.

One house in Northridge caught fire on May 10th. The homeowner who happens to be a FOX 11 photographer, notified the DWP that there was no electricity being used. Yet, the bills keep on coming.  Vince Mac says, "When the house burnt, the fire department pulled the main circuit breakers. That's when the electricity stopped."  Mac says he called the DWP repeatedly in hopes of solving the problem but he kept getting the runaround. "The frustration that I have is that when I called the DWP to explain the situation, they basically treated me as a liar or a crook trying to ripoff free electricity."

Mack isn't the only one with billing problems.  We recently learned that out of the 1.4 million DWP customers, about 70,000 or five percent have mistakenly received higher bills, some in the hundreds, some in the thousands. 

"I'm not going to pay a bill for something I didn't get. It's like going to a restaurant ordering a meal and then they kick you out with never having to eat the food," says Mac.  He won't have to worry about it any longer. After we called DWP, officials said they looked into his case and they will be fixing the bill. As for the the rest of the customers dealing with billing problems, you will need patience. DWP says it will take about 4 months to sort out all of the problems.

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